This is an informative, interactive and engaging workshop, designed for business owners, managers and supervisors, who understand the importance of putting customer service at the heart of their business to create competitive advantage and business growth.
As well as learning about the key principles that underpin excellent customer service, you will also learn about the internal and external drivers of change, challenges of creating and fostering the desired culture, and tools and techniques for implementing, monitoring and measuring success.
Topics will include:
- Identifying what Excellent Customer Service looks like
- Exploring individual and organizational factors that impacts on the creation of an Excellent Customer Service Culture
- Identifying and implementing key actions to support the development of an Excellent Customer Service Culture
- Managing the process of change
- Tools and techniques for measuring success
This is the second in a series of seven management and leadership development units to be offered by the SLHTA. Alongside the individual certificates for each unit, participants who choose to go on and complete six of these seven units are awarded the Institute of Hospitality endorsed Certificate in Management and Leadership.
These units are designed to fill the gaps in knowledge, skills and abilities that research has identified are often missing but are essential for both new and existing Caribbean supervisors and managers. These workshops assist managers and supervisors in making a real contribution to their business and helps advance their career prospects in the hospitality industry.
The SLHTA has partnered with Springboard Caribbean and the Institute of Hospitality to provide the Certificate in Management and Leadership for its members. Each unit in this program is individually certificated, can stand on its own, and has been specifically contextualized for the Caribbean Hospitality industry. Units are delivered in a relevant and practical way, ensuring participants can immediately apply what they have learned back in the workplace.
Why Springboard?
Springboard Caribbean is the strategic educational partner for the Caribbean Hotel and Tourism Association, and an approved centre for VTCT and Royal Society for Public Health qualifications. Our training programs are endorsed by the Institute of Hospitality, and units from this leadership development program have been delivered at CHTA CHIEF events, receiving positive reviews across the board.
We hope you take this opportunity to build the skills, knowledge and overall performance of your Supervisors and Managers to the benefit of your organization and their careers.
For more information, please contact Nikka Swanson from the SLHTA:
Use the link below to view further information about these workshops, including pricing and registration details for the first workshop: